FAQs

The Alma Courtyard opens one hour before showtime, and the Alma Theater opens a half-hour before showtime. 

The Evans Amphitheater opens one hour before showtime.

Bags will be checked at the gates. Any unauthorized items must be returned to the owner’s vehicle or left in the Main Ticket Office at no risk to Cain Park; these items can be picked up at concert end. Violators may be ejected without refund.

Ohio state law and local ordinance prohibit bringing your own alcoholic beverages to Cain Park. Beer, wine, and non-alcoholic beverages can be purchased at Cain Park concessions.

Prohibited items at Cain Park include:

  • Alcoholic beverages 
  • Professional cameras or recording devices
  • Candles (including incense or any type of burning insect repellent)
  • Firearms
  • Glass items of any kind
  • Pets
  • Tents

You may bring:

  • Coolers (please clean up after yourself)
  • One clear plastic bottle of water per person (unopened; no travel mugs, etc)
  • Food (no glass containers)
  • Cell Phones
  • Umbrellas
  • Blankets and Lawn Chairs* (See Lawn Chair Policy)

Blankets and low-slung beach chairs are allowed in the front half of the lawn, regular lawn chairs are allowed in the back half of the lawn. Please be cognizant of not blocking the view of patrons behind you. 

Lawn chairs are not required nor recommended for any shows or performances in the Alma Theater.

LAWN CHAIRS ARE ALLOWED AT ALL SHOWS UNLESS OTHERWISE NOTED.

Cain Park reserves the right to ask disruptive patrons to leave the premises without refund. We require adult supervision of all children admitted to any performance, and we strongly urge parents to remove children from the facilities if they are creating a disturbance.

Artists and dates are subject to change or cancellation without notice.

 There are no refunds or exchanges on tickets unless it becomes necessary to cancel the performance. If the performance is cancelled, we will contact the original purchaser.

There are no refunds or exchanges on tickets unless it becomes necessary to cancel the performance. If the performance is cancelled, we will contact the original purchaser. *Contact the box office to make a name change for will call*

Cain Park is a rain or shine venue. There are no refunds or exchanges on tickets unless it becomes necessary to cancel the performance. If the performance is cancelled, we will contact the original purchaser. *Contact the box office to make a name change for will call*

There are no refunds or exchanges on tickets unless it becomes necessary to cancel the performance. If the performance is cancelled, we will contact the original purchaser. *Contact the box office to make a name change for will call*

 

The Alma Courtyard opens one hour before showtime. The Alma Theater opens 30 minutes before showtime. The Evans Amphitheater opens one hour before showtime. We always recommend arriving a little early and enjoying your park experience!

Cain Park area offers over 900 FREE, on-street parking spaces in the surrounding Cleveland Heights neighborhoods. Visitors should be mindful of local overnight parking rules (no street parking 3am-6am). There is a FREE parking garage located in the Lee Rd Entertainment District.

Shuttles to the Lee Rd Garage will be offered during select seasonal shows to be posted on our social media. All of our performances offer courtesy vehicles from the Lee Rd park entrance and Goodnor Rd entrance for 1 hour before shows and 1 hour after shows for our guest’s convenience.

Yes! Tickets purchased in person or over the phone can be printed for will call pick up in person. A photo ID is required for all ticket pick-ups including group orders. Tickets bought in advance: for an event occurring in the Evans Amphitheater will be held at the Main Ticket Office; for an event occurring in the Alma Theater will be held at the Main Ticket Office until one hour before showtime, after which they can be picked up at the Alma Ticket Booth. Look for the “Will Call” area for pre-paid tickets.

Children ages 2 and under may attend any event on the lawn at no cost. All children must have a ticket to be in the pavilion. We require adult supervision of all children admitted to any performance, we do not limit the areas of alcohol consumption inside the venue and it is at the parent or guardians discretion to determine whether the subject material of the event is appropriate for their children. Cain Park reserves the right to ask disruptive patrons to leave the premises without refund. 

Cain Park events start on time. Please allow ample time for travel, parking, and walking the well-lit pathways into the park. Latecomers and persons leaving either theater will be seated at the discretion of the House Manager. Cain Park accepts no responsibility for any inconvenience.

There is a strict no smoking policy inside our park and venues. Designated smoking areas are available outside the park entrances on the major roads.

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